Warranty and Repair
If any Eliel gear fails due to a manufacturing or material defect Eliel will repair or replace the gear for the original owner, up to one year from the purchase date. The Eliel Warranty and Repair Service does not include product failures resulting from normal extended wear, improper care, or crashing. This includes damage from saddles with embroidery, saddlebag and glove velcro, jersey zippers wearing on shorts, over stuffing pockets, etc.
We request that gear returned for repair or replacement be washed, cleaned and completely dry. Eliel will not handle any garments that do not meet these requirements. Damp or wet items will be discarded due to health concerns for our team.
Eliel will repair or replace gear at our own discretion. Repairs are usually completed and returned within a week after receiving.
To Initiate a Repair Request
Please reach out to our Customer Service help desk at firstname.lastname@example.org with the following information included in your email.
- Original order number.
- Description of damage and how it occurred.
- Pictures of the affected areas.
Items sent back for repair are done so at the expense of the customer. Eliel Cycling will provide return shipping.