Eliel orders ship from Encinitas, California, USA. Standard orders are processed within 2–3 business days, and expedited orders within 1 business day.
All estimated delivery times below include processing and transit time. Business days are Monday–Friday, excluding holidays. Carrier delays, weather, customs clearance, and increased order volume during sales or collection launches may affect delivery.
For preorders and products with special lead times, please refer to the associated product page.
Standard shipping
Always Free for EFT Members
Free on orders of $100 or more.
$10 on orders under $100.
Estimated delivery: 4–10 business days.
Expedited shipping
$25 on all orders, regardless of order value.
Estimated delivery: 2–3 business days.
Standard shipping
Always Free for EFT Members
Free on orders of $100 or more.
$10 on orders under $100.
Estimated delivery: 4–15 business days.
Expedited shipping
$25 on all orders, regardless of order value.
Estimated delivery: 2-3 business days.
Standard shipping
Always Free for EFT Members
Free on orders of $100 or more.
$10 on orders under $100.
Estimated delivery: 4–15 business days.
Expedited shipping is not available for these destinations.
Eligibility is based on the merchandise subtotal before promotional discounts, taxes, shipping, or other charges. Free shipping applies to standard service only.
Standard shipping to all other international destinations we serve is $35 per order, with estimated delivery within 10–25 business days.
International orders do not qualify for free shipping. Expedited shipping is not available. Available destinations and shipping charges are displayed at checkout.
International orders ship with duties unpaid (DDU). The $35 shipping charge does not include destination-country import duties, VAT, customs clearance fees, or other import charges.
These charges are the recipient’s responsibility and may need to be paid before delivery. The carrier or customs authority may contact you to arrange payment. Please provide an accurate email address and phone number at checkout.
Customs clearance may extend delivery beyond the estimated window.
Yes. Orders shipped to PO boxes and APO/FPO addresses are sent via USPS. Expedited shipping is not available for these addresses.
Standard delivery estimates for PO boxes follow the destination-specific timelines above.
Once your order ships, you will receive a shipping confirmation email with tracking information. If you have an Eliel account, you can also sign in to view your order history and available tracking details.
For assistance, email orders@elielcycling.com or call 858-704-6412. Please have your order number available.
Shipments with a high order value may require a signature upon delivery, depending on the destination and delivery requirements.
If an ordered item is out of stock, our customer service team will reach out to discuss suitable alternatives or arrange a refund or store credit.
Some products are replenished regularly, while seasonal and limited-edition items may not return.
Contact orders@elielcycling.com or 858-704-6412 for assistance. We may use different carriers depending on the destination and shipment requirements. Available shipping options and charges are displayed at checkout.
