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Returns & Exchanges

All items must be returned within 30 Days, unworn, unwashed and in their original packing. Returns and exchanges will be processed after garment inspection within five business days. Refunds make take 7-10 business days to process based on your banking institution. Pre-paid return labels are available for orders within the 30 day return window and in the continental United States.

Items not eligible for return/exchange: All sale items and custom team items are final and cannot be returned or exchanged. All custom orders are final once placed. Limited edition collections (pre-sale collections) that are made specifically for your order are not eligible for return or exchange.

To process a return

It is easy! CLICK HERE to enter your information and begin the return process.

Need help finding your order number? It is included in your shipping email or on the packing slip within your package.

The fastest way to receive different items for an exchange is to make a new purchase with the items you're seeking and send back the first purchase for a full refund. Once we receive the items back in-house, we'll process the order and send email confirmations.

If you have any questions, please reach out to customer service for assistance, orders@elielcycling.com.

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