Frequently Asked Questions
How Do I Qualify for Free Shipping?
Free ground shipping applies to all orders $50 or more within the contiguous United States. This offer is based on the merchandise subtotal before any promo discounts, taxes or additional charges. Eliel Cycling has the right to change this offer at any time. Shipments to Alaska, Hawaii and outside of the US do not qualify for free shipping..
Can I expedite my shipping?
Orders shipping free of charge are sent via USPS Priority Mail and cannot be upgraded to express unless otherwise selected and paid for at checkout. Eliel offers Expedited shipping through FedEx. Orders with express shipping must be placed by 1:00pm Pacific Time (Los Angeles time zone) in order to be shipped out same day. Orders placed after 1:00pm PT will be shipped out the next business day. This option is nonrefundable if placed after 1:00pm PT.
Do you ship to PO boxes or Military APO/FPO addresses?
Yes, we ship to both PO boxes and Military APO/FPO addresses. Such orders will be shipped via USPS and cannot be expedited. Please allow additional time for orders shipped to these addresses.
What is the status of my order?
Once placed, orders are processed in 1-2 business days and shipped promptly after. You will receive email updates with tracking information once your order has shipped.
If you have setup an account, simply click on the “Login” link at the top of every page of our site. Here, you will be able to view your order history and the status of each one placed under your account. If you checked out as a guest, you will be sent automatic email updates when your order ships. To inquire further about your order, please call our customer service help line (760-295-6519) or send us an email at email@example.com with your order number handy.
How long will it be before I receive my order?
With standard shipping, you should receive your order within 2-5 business days. We are located in Southern California and ship via USPS Priority Mail unless otherwise selected. Please allow additional time for APO/FPO addresses and international orders.
Do You Ship Internationally?
Yes, select your country at checkout and choose a shipping option presented. Please keep in mind that Eliel does not offer free shipping for any international orders.
What are the taxes and duties on international shipments?
Customs/Duty fees are set by the destination country and are determined by the products and value of your order. Eleil Cycling does not make any profit from these costs, these are government regulations of the destination country. It is the sole responsibility of the recipient to cover these costs.
What's your return/exchange policy?
Items are only eligible for return/exchange as long as they have been unworn, unwashed, and in their original packaging within the first 30 days of receipt. Custom items and sale items are final and can not not be returned or exchanged. Please view our Returns/Exchanges page for full details.
How do I make an exchange?
We include an exchange form and return shipping label with every domestic order for you to easily make an exchange. Exchanges items are subject to the same requirements as return items. Please review our complete Returns/Exchange policy before sending your items.
Can you repair my garment?
If any Eliel gear fails due to a manufacturing or material defect we will repair or replace the item at no extra charge, for the original owner, up to one year from the purchase date. The Eliel Repair Service does not cover any damage or product failures resulting from normal extended wear, improper care, or crashing. Please view our complete Repair Policy for details and instructions.