Warranty

Warranty

We stand behind the quality of our cycling apparel. If something isn’t right with your Eliel gear, contact our team so we can review the issue and explain the next steps.

What Is Covered?

Eliel Cycling provides a one-year warranty from the original purchase date for defects in materials or manufacturing. Coverage applies to the original owner.

If we determine that your item has a covered defect, we will repair or replace it at our discretion.

What Is Not Covered?

Our warranty does not cover:

  • Normal wear and tear, including gradual fading and material breakdown.

  • Pilling, snags, tears, or abrasion caused by contact with rough surfaces or equipment, including saddles, saddle bags, hook-and-loop fasteners (Velcro), packs, race belts, and zippers.

  • Damage caused by race-number pins or overfilled pockets.

  • Damage caused by improper care or failure to follow the garment’s care instructions.

  • Damage caused by crashes, accidents, or non-cycling activities.

Skin chafing alone does not indicate a product defect and is not covered by the warranty. If you suspect a garment issue is contributing to discomfort, include details and photos with your request so our team can assess it.

How to Submit a Request

1. Contact our team

Email orders@elielcycling.com with:

  • Your original order number or proof of purchase.

  • A description of the issue, including when you first noticed it and how it occurred, if known.

  • Clear photos showing the affected area and the full garment.

2. Wait for return instructions

Our team will review your request and advise you on the next steps. Please do not send any items until you have received approval and shipping instructions.

3. Prepare and ship your garment

All garments must be freshly washed and completely dry before shipping. For the health and safety of our team, we cannot assess or repair garments that arrive dirty, wet, or damp.

What to Expect

Our team will determine whether your item qualifies for warranty coverage and whether repair or replacement is appropriate. Some types of damage cannot be repaired.

Repairs may result in minor differences in color, materials, or hardware compared with the original garment.

Repairs are typically completed and shipped back within four weeks of receipt.

Not sure whether your issue qualifies? Email orders@elielcycling.com with photos before sending your garment.