Services

Classics Bib Guarantee

Take advantage of our 30-day guarantee on any of the Eliel Classic Bibs below. If you aren't 100% satisfied within 30 days of riding in these products, you can send them back to us for a full refund/ credit.


Shop men’s collection 
Shop women’s collection 

 

Terms and Conditions:

  1. This offer applies only to the products listed.
  2. This guarantee is not intended to cover accidental/ crash damage. This is covered by our free repairs service.
  3. Proof of purchase must be supplied if requested.
  4. Offer limited to four products per customer per calendar year.
  5. Eliel reserves the right to change or cancel this offer at any time.
  6. The Classics Guarantee is only applicable to items purchased from elielcycling.com or team stores.
  7. If you have any questions or queries regarding this offer please email them to: orders@elielcycling.com
  8. Shipping options -
  9. Items bought under the Classic guarantee must be returned within 30 days from the original date of purchase.

 

Repair Service Policy

Eliel offers a free repair service where a crash or accident has damaged a garment or a failure has occurred even after significant usage.

This service also applies to garments outside the 90 day return policy, and where the damage is not due to manufacturing faults.

Please note: Repairs can take up to 4 weeks after receiving the returned items. For items brought in to Cycle Clubs, please factor in one extra week.

For US customers only
All repair enquiries should be directed to orders@elielcycling.com,

Box items with our UPS shipping label and ship to:

Eliel Cycling
2215 La Mirada, Suite B
Vista, CA 92081

Before considering returning a product for repair please read the Eliel product faults guide below for useful advice.

Excluded garments

All Base Layers, T-shirts,  Sweatshirts, Arm/Knee/Leg Warmers, Socks, Hats/Caps.

Zip Breaks

Cycling can put stress on zips and they can break on occasion. We cannot repair zips but if the break is deemed a manufacturing fault the product will be replaced, refunded, or exchanged for an item(s) of the same value, as long as it is within a reasonable time frame after purchase.

To return a product for repair

  1. Please launder your garment and be sure it is completely dry before you pack it up. If not, they will be sent back unrepaired.
  2. a) Please log in and visit your account page, click on order history, select the appropriate order, click ‘return/repair items from this order’ and follow the instructions to let us know which products you wish to repair.
    b) For items bought from our Cycle Clubs and Retail partners, please complete the form below without including an order number.
  3. Please fill out the appropriate Repairs form below (one item per form).
    • US repairs/returns here »
  4. Pack your item and enclose a copy of your repairs form within a parcel that will protect the product.

All  Returns:

Attn: Repairs

Eliel Cycling
2215 La Mirada, Suite B
Vista, CA 92081

    • For international returns – Customers are responsible for the delivery of goods when using the free repair service, this includes the cost of shipping and any insurance for damage or loss in transit (although this is not a requirement but is undertaken at the Customer’s risk). Eliel will ensure goods are shipped back to the Customer free of charge and any import tax and duty using our standard shipping service. Eliel cannot accept customs charges incurred when returning items. IMPORTANT: All packages must be marked “Goods returned under warranty”.
    • Once your item is received it will normally be processed within one week and an email confirmation will be sent out. If you haven’t heard from us by then, please email orders@elielcycling.com with full shipment details.
  • Please Note: We may turn down repairs if deemed irreparable (e.g. staining, abrasions, cut off by paramedics or too much damage) but an alternative solution will be offered where possible.

Jersey Downsize Offer

If you have purchased a jersey this year and lost weight through riding, Eliel would like to offer you a 50% discount on your new size jersey. Simply download, print, and complete the form below, then send it along with your old jersey back to Eliel. Eliel will then send you your new jersey with free delivery.

View men’s jerseys »
View women’s jerseys »

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