Return Policy

 

Eliel makes returns easy. Each shipment of Eliel gear comes with a prepaid return shipping label for your convenience. If you’re not 100% satisfied, you may return the new, unworn and unwashed item, for a full refund within 30 days of the date of shipment.

Gift cards are non-refundable.

(Note: due to the nature of custom orders, they can not be returned or exchanged.)

International orders are not eligible for return.

To process your return, please follow the instructions below.

  1. To process a return, please complete the return form on the back of your packing slip (click here to print a new return form if needed). 

  2. After completing the form use the prepaid label included in your packaging within the 48 states (returns outside of the 48 states are returned at the customers expense).

  3. Box items with our UPS shipping label and ship to:
    Eliel Cycling
    2215 La Mirada, Suite B
    Vista, CA 92081
  4. Ship box from authorized UPS location. Go to www.UPS.com for locations.


Refund Process

Eliel processes most refund within five business days after receiving the gear to our warehouse. You will receive an email confirmation once your return is processed.

@elielcycling