Eliel offers online store credit for all exchanges.

Start by submitting a “Request for Return” form found here to tell us we’ll be receiving your return.

Box items with our UPS shipping label and ship to:

Eliel Cycling
2215 La Mirada, Suite B
Vista, CA 92081

Ship box from authorized UPS location. Go to for locations.

Once the item is returned we’ll send you store credit (via email) to select a new item.

100% Satisfaction Guarantee

We stand behind our gear. If any gear does not meet your standards Eliel will replace or repair it for you. In the case of possible defective gear, Eliel will assess whether or not the product has suffered a manufacturing issue, or has not lived up to its normal life span, and will refund or repair the gear as needed.